Privacy policy

PRIVACY POLICY (GDPR)

Last updated: 19th January 2026

Sticky Grips is a brand operated by Sticky Grips – Prototype 1 (“we”, “us”, “our”), which operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Sticky Grips is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information when you visit, use, or make a purchase from our website, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to an identifiable individual. This does not include anonymised or de-identified information.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact details: name, billing address, shipping address, phone number, email address
Financial information: payment card details, transaction details, payment confirmations (processed securely by third-party payment providers)
Account information: username, password, preferences, settings
Transaction information: products viewed, added to cart or wishlist, purchased, returned, exchanged or cancelled
Customer communications: messages, enquiries and correspondence
Device information: IP address, browser type, device identifiers
Usage data: interactions with the website, pages visited, time spent, navigation behaviour

2. Sources of Personal Information

We collect personal information from the following sources:

Directly from you, when you place an order, create an account, contact us or otherwise provide information
Automatically, through cookies and similar technologies when you use the Services
From service providers, including Shopify, payment processors, analytics and shipping partners
From third parties or partners, where permitted by law

3. How We Use Your Personal Information

We use personal information for the following purposes:

a) Providing and Improving the Services

Processing orders and payments
Delivering products
Managing accounts
Facilitating returns, refunds and exchanges
Providing customer support
Customising your shopping experience

b) Marketing and Advertising

Sending marketing communications (where permitted)
Displaying relevant advertising based on your interactions
Measuring campaign effectiveness

You may opt out of marketing communications at any time.

c) Returns, Refunds and Customer Service

Verifying orders
Communicating regarding returns or exchanges
Complying with consumer law obligations

d) Security and Fraud Prevention

Protecting accounts and transactions
Preventing fraud, abuse or unauthorised activity

e) Legal and Regulatory Compliance

Complying with tax, accounting and legal obligations
Responding to lawful requests and enforcing policies

4. Legal Bases for Processing (GDPR)

For individuals in the UK and EEA, we process personal data under the following lawful bases:

Contractual necessity – to fulfil purchases and provide Services
Legal obligation – to comply with laws and regulations
Legitimate interests – to operate, improve and protect our business
Consent – for marketing communications and certain cookies

You may withdraw consent at any time.

5. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

With Shopify and trusted service providers (payment processing, fulfilment, IT, analytics, customer support)
With marketing and advertising partners, where permitted
Where you direct or consent to disclosure
With affiliates within our corporate group
In connection with a business transaction
To comply with legal obligations or protect rights

Third parties process personal data in accordance with their own privacy policies.

6. Relationship with Shopify

Our store is hosted by Shopify. Information submitted through the Services is processed by Shopify and may be transferred to countries outside your jurisdiction.

Shopify may process personal information to provide enhanced services and features. For such processing, Shopify acts as a data controller.

For more information, visit:

https://privacy.shopify.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, analyse usage, and support marketing activities.

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

8. Children’s Data

The Services are not intended for use by individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us to request deletion.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide the Services
Fulfil legal and contractual obligations
Resolve disputes
Enforce policies

Retention periods vary depending on the nature of the data and applicable legal requirements.

10. Your Rights (UK & EU GDPR)

If you are located in the UK or EEA, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Receive data portability
Object to processing (including marketing)
Withdraw consent

You will not be discriminated against for exercising your rights.

11. Exercising Your Rights

To exercise your rights, contact us at:

Email: info@stickygrips.co.uk

We may need to verify your identity. Requests will be handled within legally required timeframes.

For data processed by Shopify, you may also submit requests via:

https://privacy.shopify.com

12. International Transfers

Your personal data may be transferred outside the UK or EEA. Where this occurs, we rely on recognised safeguards such as:

UK International Data Transfer Agreements
EU Standard Contractual Clauses
Adequacy decisions

13. Complaints

If you have concerns about our data processing, please contact us first.

You also have the right to lodge a complaint with your local supervisory authority.

In the UK, this is the Information Commissioner’s Office (ICO).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

15. Contact Details

Sticky Grips – Prototype 1

38 Balfour Avenue

Woking, Surrey

GU22 9NL

United Kingdom